Platform documentation
Step-by-step guides
Statement-of-work style procedures for every workflow in the customer, shipper, and admin portals — including named printable statements, two-factor authentication, and partner contracts. Use the tabs below to switch audiences.
Each section lists purpose, prerequisites, numbered steps, and app routes.
SOWAudience: Senam-Go platform administrators who manage users, organizations, operations, finance, support, and system configuration.
Admin Portal
Statement of Work — Platform administration guide
1. Access & permissions
Admin login, roles, and permission-gated navigation.
2. Overview & reporting
Platform KPIs and analytics.
3. Users & organizations
Customer accounts, shipping companies, and staff.
4. Operations
Orders, containers, catalog, and pricing oversight.
5. Finance
Subscriptions, payments, and invoices.
6. Marketing
Promotions and growth campaigns.
7. Support & trust
Tickets, disputes, and review moderation.
8. Communication
Announcements and platform notifications.
9. System
Settings, partner contracts, corporate records, validation, and audit trail.
10. Escalation playbook
Common admin intervention scenarios.