Privacy Policy

SenamGo ("SenamGo," "we," "us," or "our") is operated by SenamGo Logistics LLC at www.senamgo.com(the "Service").

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you access or use the Service as a customer, shipping organization, staff member, or administrator. By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Service.

This policy should be read together with our Terms of Service.

We collect information in the following categories:

Account and profile information. When you register or are invited to the Service, we may collect your name, email address, phone number, password (stored in hashed form), role (customer, shipper, staff, or admin), and profile preferences.

Organization information. Shipping organizations may provide business names, legal entity names, registration details, service corridors, team members, and operational settings.

Shipment and order information. We process pickup and delivery addresses, contact details, item descriptions, weights, dimensions, customs-related data you provide, tracking codes, order status, timeline events, labels, invoices, and delivery confirmations.

Payment information. Payments for orders and platform subscriptions are processed by Stripe, Inc. We receive limited payment metadata (such as payment status, amounts, last four digits of a card, and Stripe customer or subscription identifiers). We do not store full payment card numbers on our servers.

Communications. We collect support tickets, messages, dispute filings, reviews, and email or SMS notification delivery logs when you interact with us or other users through the Service.

Technical and usage information. We automatically collect device and browser type, IP address, log data, pages viewed, actions taken in the application, session identifiers, and error diagnostics to operate and secure the Service.

Information from third parties. We may receive information from shipping partners, payment processors, identity verification providers, and invitation flows when you accept an invite or complete onboarding.

We use personal information to:

• Provide, maintain, and improve the Service
• Create and manage accounts and authenticate users
• Facilitate shipment booking, assignment, tracking, and delivery
• Process payments, subscriptions, refunds, and billing records
• Send transactional emails and SMS updates about orders and account activity
• Provide customer support and resolve disputes
• Enforce subscription plans, usage limits, and platform policies
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Comply with legal obligations and respond to lawful requests
• Send service announcements and, where permitted, marketing communications (you may opt out of non-essential marketing)

Where applicable under laws such as the UK GDPR or EU GDPR, we rely on the following legal bases:

• Contract — to provide the Service you request
• Legitimate interests — to secure the platform, prevent fraud, and improve operations, balanced against your rights
• Consent — for optional communications or where required by law
• Legal obligation — to comply with tax, customs, or regulatory requirements

We may share personal information with:

• Shipping organizations and customers to fulfill orders you place or accept on the platform
• Service providers that help us operate the Service, including:
  • Stripe — payment processing and Connect accounts for shippers
  • Resend — transactional email delivery
  • Twilio — SMS notifications from +1 (866) 966-4947
  • Cloud hosting and database providers (e.g., Vercel, Neon)
• Professional advisors such as lawyers, auditors, and insurers under confidentiality obligations
• Authorities when required by law, court order, or to protect rights, safety, and security
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information

We do not sell your personal information.

SenamGo serves users in the United States and internationally. Your information may be processed in the United States or other countries where we or our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms.

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Shipment records may be retained according to your organization's subscription plan limits and applicable record retention settings. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (HTTPS/TLS), access controls, hashed credentials, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

If you believe your account has been compromised, contact us immediately at support@senamgo.com.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to certain processing. You may also withdraw consent where processing is based on consent.

To exercise your rights, contact legal@senamgo.com. We may need to verify your identity before responding. You may also lodge a complaint with your local data protection authority.

Account holders can update profile information in the dashboard. Customers can delete their account from Profile → Delete account. Shipment and payment records are retained as required to operate the Service and meet legal obligations. Shipper, staff, and administrator accounts are closed through support at legal@senamgo.com.

We use essential cookies and similar technologies to maintain sessions, remember preferences, and secure the Service. We may use analytics tools (such as Vercel Analytics) to understand usage in aggregated form. You can control non-essential cookies through your browser settings; disabling essential cookies may affect Service functionality.

The Service is not directed to children under 13 (or 16 where local law requires), and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact legal@senamgo.com and we will take steps to delete it.

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and correct personal information, and to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information.

To submit a request, email legal@senamgo.com with "California Privacy Request" in the subject line. We will not discriminate against you for exercising your rights.

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date. Material changes may be communicated by email or in-app notice. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

For privacy questions or requests, contact:

• Privacy: legal@senamgo.com
• General support: support@senamgo.com
• Phone (toll-free): +1 (866) 966-4947
• Legal: legal@senamgo.com

You may also reach us through our support page. Transactional SMS messages are sent from +1 (866) 966-4947; reply STOP to opt out of SMS.