Help center
How can we help?
Track a shipment, contact our team, or resolve an issue with a delivered order.
Platform guides
Step-by-step procedures for customers, shippers, and admins — every workflow from registration to delivery, reports, and support.
Track a package
Look up status with your order or tracking number — no account required.
Support tickets
Signed-in customers get a tracked ticket thread tied to orders.
Disputes & reviews
After delivery, file a dispute or leave a review from your order page.
Sign in to your orders
Reviews and disputes are only available on delivered or partially delivered orders.
Contact us
No account yet? Send us a message and we'll reply by email. For order-specific help, create a free customer account.
Call us toll-free at +1 (866) 966-4947, email support@senamgo.com for support, or info@senamgo.com for general inquiries.
Shipping company?
SenamGo onboards shipping partners by invitation. If you operate a logistics business, reach our team at sales@senamgo.com — we'll set up your organization and email a portal invite. Team members are then added by your shipper admin.