How tracking works on SenamGo
Portal tracking vs public tracking links — what status updates mean, who can see them, and why scan frequency depends on your shipper.
Two ways to follow a shipment
Logged-in customers see order and item status in the customer portal. Recipients and family can use public tracking pages when you share a tracking link or code — without needing full account access.
Where updates come from
Status changes reflect what your shipper records in SenamGo as they accept, scan, move, and deliver goods. If a partner has not posted a scan yet, the timeline may look quiet even while cargo is in motion.
SenamGo provides the tracking layer; operational movement still happens on the shipper’s network.
Tips for clearer visibility
A few habits make tracking more useful for senders and recipients:
- Bookmark your order in the customer portal
- Share the public tracking link with the recipient early
- Message your shipper through the order if a milestone seems overdue
- Contact SenamGo support for platform access issues
Ready to ship to Africa?
Create a customer account to compare shippers for your route. Shipping partners join by invitation — see For shippers if you operate a logistics business.