Paying safely on SenamGo
How customer payments work when a shipper enables platform checkout — receipts, order history, and safer alternatives to informal-only transfers.
Platform checkout when enabled
Some shippers accept payment through SenamGo checkout. When they do, you can pay in the customer flow and keep receipts and order history attached to the shipment.
Not every partner enables online payment for every order. If checkout is unavailable, follow the payment instructions your shipper provides for that booking — and keep your own records.
Safer habits for diaspora senders
Prefer traceable payment methods and written confirmation of amounts. Avoid sharing card details over chat. Use your SenamGo order as the source of truth for what was booked.
- Confirm totals before paying
- Save receipts from platform checkout when used
- Contact SenamGo support for platform payment issues; contact your shipper for fulfillment charges they invoice directly
Refunds and disputes
Refund and adjustment handling depends on the payment path and the shipper’s policies. Platform-mediated payments follow SenamGo and partner processes; off-platform payments are between you and the shipper.
Ready to ship to Africa?
Create a customer account to compare shippers for your route. Shipping partners join by invitation — see For shippers if you operate a logistics business.